Client Policy

Shipping & Returns

Shipping

  • UAE Delivery 1-3 business days
  • GCC Delivery 3-6 business days
  • International Delivery 5-12 business days
  • Order Processing Up to 24 hours

Delivery windows are estimates and may vary due to customs or destination-specific requirements.

Returns & Exchanges

Eligible items can be returned or exchanged within 7 days from delivery date, subject to inspection and original condition requirements.

Final sale items and customized orders may not be eligible for return unless defective or incorrectly supplied.

To begin a return, contact concierge with order details and product photos when required.

Refund timing depends on payment method and banking channels after inspection approval.
Client Policy

Shipping & Returns

Shipping

  • UAE Delivery 1-3 business days
  • GCC Delivery 3-6 business days
  • International Delivery 5-12 business days
  • Order Processing Up to 24 hours

Delivery windows are estimates and may vary due to customs or destination-specific requirements.

Returns & Exchanges

Eligible items can be returned or exchanged within 7 days from delivery date, subject to inspection and original condition requirements.

Final sale items and customized orders may not be eligible for return unless defective or incorrectly supplied.

To begin a return, contact concierge with order details and product photos when required.

Refund timing depends on payment method and banking channels after inspection approval.