Support

Frequently Asked Questions

Answers to common shopping, sizing, shipping, and order support topics. For urgent assistance, contact our concierge team directly.

How can I place an order?

Select your preferred style from the shop and submit a request through the product page or contact page. A concierge advisor confirms availability and payment details.

How do I choose the right size?

Use our size guide page and include your chest, waist, and height details during inquiry. We provide fit guidance before final confirmation.

Do you offer international delivery?

Yes. We ship across UAE and selected international regions. Delivery windows vary by destination and customs processing.

Can I return or exchange an item?

Returns and exchanges are available for eligible items within the policy window. Visit the shipping and returns page for full conditions.

How quickly will customer support respond?

Support requests are reviewed daily. Most inquiries receive an initial response within one business day.